1. Scope of Services

Shivkripa Transport provides transport and logistics services including vehicle operations, goods movement, and related services.

2. User Obligations

Users must provide accurate and complete information required for service execution. Misuse of services or engagement in unlawful activity is strictly prohibited.

3. Communication Policy

We may communicate with users via phone calls, SMS, and WhatsApp (including automated messaging systems) for operational purposes such as:

• Shipment updates
• Delivery coordination
• Service notifications
• Booking confirmations and reminders
• Issue resolution and support updates

By using our services and/or submitting your contact details, you expressly consent to receive such communications, including automated messages on WhatsApp.

Message frequency may vary depending on service activity. While we strive for timely communication, we do not guarantee real-time delivery of messages.

4. Automated Messaging Disclosure

We may use automation tools, chatbots, or WhatsApp Business API systems to send messages and respond to user queries.

• Some responses may be system-generat
• Users may request human support where required
• Automation is used strictly to improve service efficiency and response time

5. WhatsApp Compliance

Our communication through WhatsApp Business adheres to applicable platform policies:

• Messages are sent only to users who have provided explicit consent
• Communication is strictly service-related
• No unsolicited promotional or spam messages
• Messaging may follow approved WhatsApp template formats where applicable
• User-initiated interaction rules are respected

6. Opt-Out / Unsubscribe Policy

Users may opt out of WhatsApp communication at any time by:

• Replying "STOP", or
• Contacting us through the details below

After opting out, no further WhatsApp messages will be sent except critical or legally required communications.

7. Data Usage & Privacy

We collect and use user contact information, including phone numbers, strictly for service-related communication.

• Data may be processed via secure third-party platforms (e.g., WhatsApp Business providers)
• We do not sell or misuse user data
• Appropriate security measures are implemented

8. Service Limitations

We are not liable for delays caused by:

• Traffic conditions
• Weather disruptions
• Regulatory restrictions
• Operational constraints

9. Limitation of Liability

Shivkripa Transport shall not be liable for indirect, incidental, or consequential losses. Liability is limited as per applicable law.

10. Communication Failure Disclaimer

We are not responsible for delays or failure in message delivery due to:

• Telecom/network issues
• Incorrect phone numbers
• Third-party platform outages (including WhatsApp)

11. Modifications

We reserve the right to modify these Terms at any time. Continued use implies acceptance

12. Governing Law

These Terms are governed by the laws of India.

13. Contact Information

SHIVKRIPA TRANSPORT
Registered Address: H.NO. 155/4, SAVITRI MARG, MAHAD, Raigad, Maharashtra, 402301
Branch Address: Office No. 1002, G Square Business Park, Near Sanpada Railway Station, Vashi, Navi Mumbai – 400703
Email: customercare@shivkripatransport.com
Phone: +91 81049 08597