Effective Date: April 01, 2026

Shivkripa Transport ("we", "our", or "the Company") is committed to maintaining the confidentiality, integrity, and security of personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard information in the course of our transport and logistics operations.

1. Information We Collect

To provide efficient and reliable services, we may collect the following information:

• Contact Details: Name, phone number, and email address
• WhatsApp-Specific Data: WhatsApp display name, profile picture (if publicly available), and interaction history (messages/metadata) for service tracking
• Logistics Data: Business and shipment-related information, vehicle and operational data
• Communication Records: Details related to service coordination via phone, email, or WhatsApp

2. Use of Information

The collected information is used strictly for operational and business purposes, including:

• Shipment coordination, tracking, and delivery updates
• Dispatch logistics and improving service efficiency
• Customer support and direct service communication

3. WhatsApp & Communication Policy

We communicate with users via phone calls and WhatsApp Business for operational updates.

• Explicit Consent (Opt-In): We initiate WhatsApp communication only after obtaining clear and informed user consent. Consent may be collected during booking, service requests, or when a user initiates communication with us.
• Nature of Communication: All communication is strictly transactional and service-related, including dispatch updates, delivery status, and delay notifications.
• No Promotional Messaging: We do not send promotional, marketing, or unsolicited advertisements via WhatsApp.
• Opt-Out (Stop) Procedure: Users may opt out of WhatsApp communication at any time by:
• Replying "STOP" or "UNSUBSCRIBE", or
• Contacting us directly

Upon receiving an opt-out request, we will send a final confirmation message and discontinue further WhatsApp communication.

4. Data Sharing & Disclosure

We do not sell or rent personal data to third parties. Information may be shared only with:

• Internal Teams: Authorized personnel on a need-to-know basis
• Platform Providers: Data processed via WhatsApp is subject to Meta's Privacy Policy
• Service Partners: Trusted partners (fuel, toll, finance, etc.) strictly for operational purposes
• Legal Authorities: When required by applicable laws or regulations

5. Data Security & Retention

• Security: We implement appropriate technical and organizational measures to protect data from unauthorized access, misuse, or disclosure. Access to WhatsApp Business systems is restricted to authorized personnel.
• Retention: Data is retained only as long as necessary for operational requirements or legal compliance and is securely deleted or archived thereafter.

6. User Rights

Users have the right to:

• Request access to their data
• Request correction of inaccurate information
• Request discontinuation of communication

7. Policy Updates

This Privacy Policy may be updated from time to time. Users will be informed of significant changes where applicable. Continued use of our services implies acceptance of the updated policy.

8. Contact Information

SHIVKRIPA TRANSPORT
Registered Address: H.NO. 155/4, SAVITRI MARG, MAHAD, Raigad, Maharashtra, 402301
Branch Address: Office No. 1002, G Square Business Park, Near Sanpada Railway Station, Vashi, Navi Mumbai – 400703
Email: customercare@shivkripatransport.com
Phone: +91 81049 08597